I too have been in retail for a very long time, and if I EVER told one of my customers that they were lying to me about their experience in the store, and followed that with a comment about how my employees best interests were my first concern, I would have been fired many times over. Retail IS...
Well the manager called me to inform me that he just KNOWS his employees would never lie to him about anything, and that I am pretty much just being a difficult customer. He apologized for not being able to meet my needs, but not for the discourteous way I was treated in the store. Apparently I...
I should have taken my first experience with the store as a bad omen. They called to tell me that the item I ordered had come in, and when I showed up to the store, it had magically disappeared. When i asked what happened to it, they stated that they were not really sure why I had been called...