Brownell's Customer Service

clandestine · Mar 15, 2015

If they dont tell me it shipped tomorrow then I have an alternate source for everything I need.

Unless Brownells has something I really need in the future Ill be done with them as of 5 P.M. tomorrow if I dont get a ship or order cancelled confirmation.

They have one more chance.

clandestine · Mar 15, 2015

I sent Pete Brownell an email with all of the communications. Perhaps that will get a fire under someone rear.

DaemonAssassin · Mar 15, 2015

That is incredibly odd, considering that the AR parts I ordered on a Thursday, showed up the following Friday, with shipping notification on Tuesday.

I know they were transitioning to a new warehouse and it was setting things back a decent amount, but this is ridiculous.

clandestine · Mar 15, 2015

DaemonAssassin said:
That is incredibly odd, considering that the AR parts I ordered on a Thursday, showed up the following Friday, with shipping notification on Tuesday.

I know they were transitioning to a new warehouse and it was setting things back a decent amount, but this is ridiculous.

I'm happy you got your stuff and that the issues are just with me.

Everything on my order shows in stock on the processing page with except on of 2 items. I don't need those and can wait. The rest I either want shipped or canceled.

This Gina girl from C.S. is something else.

Boom Boom · Mar 15, 2015

After tomorrow she might be somewhere else.

clandestine · Mar 15, 2015

Boom Boom said:
After tomorrow she might be somewhere else.

I copied her on my email to the CEO of Brownells. I hope she learns from this and gets to keep her job.

I couldnt say if she hates her job, was poorly trained, or has people managing her coercing her to do stupid things like this.

If they fix this tomorrow I'll continue buying from them, if not I'll pass the word.

DaemonAssassin · Mar 16, 2015

Is it possible at the ordering page, that you checked for them to hold the order till all items were in stock before shipping? I almost fell into the same situation as you did, till I realized what it would do to my order.

clandestine · Mar 16, 2015

DaemonAssassin said:
Is it possible at the ordering page, that you checked for them to hold the order till all items were in stock before shipping? I almost fell into the same situation as you did, till I realized what it would do to my order.

If the system changed it yes, its possible. I was very careful not to click that option though.

DaemonAssassin · Mar 16, 2015

clandestine said:
If the system changed it yes, its possible. I was very careful not to click that option though.

Gotcha. I know it used to be easy to overlook that option at checkout.

Keep me posted on how it unfolds.

Maverick0313 · Mar 16, 2015

DaemonAssassin said:
Is it possible at the ordering page, that you checked for them to hold the order till all items were in stock before shipping? I almost fell into the same situation as you did, till I realized what it would do to my order.

Been here, did this......

clandestine · Mar 16, 2015

We'll, well, well. Looks like being nice get you nowhere, and being a nasty jerk gets things done.

Order shipped.

DaemonAssassin · Mar 16, 2015

clandestine said:
We'll, well, well. Looks like being nice get you nowhere, and being a nasty jerk gets things done.

Order shipped.

Did you treat them like a Miltec loving uber liberal? :lol2:

Erno86 · Mar 16, 2015

I just received a thank-you note from Brownells, on me doing my $1,400 rifle scope order --- yet I'm still waiting on an approx. 3 year Brownells backorder, on CCI Blazer 22 rimfire bulk ammo.

Pinecone · Mar 16, 2015

The good news is, Brownells WILL fill that order, at the price you ordered it at.

Unlike some other vendors, who cancal long backorders.

clandestine · Mar 16, 2015

DaemonAssassin said:
Did you treat them like a Miltec loving uber liberal?

Yes, I treated Gina like one.

BradMacc82 · Mar 16, 2015

DaemonAssassin said:
Did you treat them like a Miltec loving uber liberal?

clandestine said:
Yes, I treated Gina like one.

bd464d8ba4861c59a01eab3959588c3f3628ece37d7ee5e23bcf04efc2121a4f.jpg

clandestine · Mar 16, 2015

BradMacc82 said:
View attachment 146186

DaemonAssassin · Mar 16, 2015

clandestine said:
Yes, I treated Gina like one.

clandestine · Mar 16, 2015

DaemonAssassin said:

Bolts Rock · Mar 17, 2015

My last order with Brownells was 2 months ago. The next morning three charges for over $200 each on my card starting within an hour of Brownells closing time. I went to the credit union and challenged the charges and got a new card. I called Brownells and tried to get someone to look into their system, no luck. Charges were immediately suspended then vacated by my credit union after a few days. Origin point of the order to Walmart.com and shipping address were Iowa. Guess who isn't ordering from Brownells again.

I've had my card automatically replaced by my credit union because I bought stuff at Target and Home Depot in their data breech timeframes but never have I had a false charge on it.

Brownell's Customer Service

The #1 community for Gun Owners of the Northeast

Member Benefits:

AR-15 Savant

AR-15 Savant

Why should we Free BSD?

AR-15 Savant

Hold my beer. Watch this.

AR-15 Savant

Why should we Free BSD?

AR-15 Savant

Why should we Free BSD?

Retired and loving it

AR-15 Savant

Why should we Free BSD?

Banned

Ultimate Member

AR-15 Savant

Ultimate Member

AR-15 Savant

Why should we Free BSD?

AR-15 Savant

Living in Free America!

Users who are viewing this thread

Log in

Forum statistics