Thanks for sharing more details.
I hope this is easy for all to see that this was escalated by being rude to your customer.
No matter how you try and spin it, I never would have sent another email had I not been talked down to over the phone.
Fed ex instructions were to get hold of the shipper as the package was on the truck in route, fed explained the package would be sent back to sender so yes, I thought I could gt some immediate help given the circumstance.
There is no excuse for being nasty and rude to your customers when problems arise.
I'm not sure you're picking up on what I was throwing down...but I digress.
Fedex (or any shipper for that matter) does not ship back packages immediately. Shippers sometimes will take days or even a week to send packages back if there is an address issue. Shippers typically try to resolve issues at the local hub and redeliver when small issues arise, such as this.
The issue was not an emergency and the package was delivered the next day. It was a less than ideal situation for all concerned, but it wasn't a 'fire alarm' type situation. These types of errors occur occasionally and while they are not the norm they are resolved typically with far less fanfare than this experience.
You spoke to the employee who is in charge in my absence. Nothing he stated was incorrect or nonfactual. There was no employee higher in the food chain at the store that day or the next day, as he stated to you verbally and in text. Having the desire to complain about someone doesn't mean you are correct nor does it give you the latitude to abuse employees on the phone, in chats, or emails. You went above and beyond so I assume this isn't your first rodeo.
good prices on the new frontier lowers. no issues
