So I (like a lot of you) have learned so much on this forum, that many of us like to 'give back'. Some of you give things away (karma raffles and the like), others share their expertise and contribute to thoughtful discussions.
Many years ago I attended a law enforcement only 3-day seminar called 'Street Survival'; it was one of the best training sessions I've ever attended. It was during this course I first heard about 'Verbal Judo' [Diffusing Conflict through Conversation]. I bought the book and although many of the techniques most of us already use, but this book put together the best practices in one place and give the concepts rhyme and reason.
Learn and practice Avoidance, Deterrence and Deescalation.
You are in luck, I just found a free YouTube video of the author of Verbal Judo giving an excellent presentation on this topic. Enjoy.
Stay safe.
Many years ago I attended a law enforcement only 3-day seminar called 'Street Survival'; it was one of the best training sessions I've ever attended. It was during this course I first heard about 'Verbal Judo' [Diffusing Conflict through Conversation]. I bought the book and although many of the techniques most of us already use, but this book put together the best practices in one place and give the concepts rhyme and reason.
Learn and practice Avoidance, Deterrence and Deescalation.
You are in luck, I just found a free YouTube video of the author of Verbal Judo giving an excellent presentation on this topic. Enjoy.
Stay safe.