Rick Sanchez
Member
I wanted to speak about an ongoing experience in having with FedEx and how unprofessional it’s agents are. This is all based on my personal opinion and not meant to tarnish anyone who works for FedEx or had better experiences.
My rifle had shipped and the company had sent it via FedEx ground. To start, the driver who picked up the order made a human error and entered a delivered status instead of the traditional codes they would use. This was quickly resolved and I was able to see the movement of the package. Now the package arrived at the local facility here, and then it was delayed, now, from experience, I know when they have a heavy delivery schedule that could happen. It was to be delivered Called this morning as there was no update in movement and it changed to pending, but with no actual time frame of delivery. Speaking with the online help, and a manager, they advised me that I could pick up the item!! Joke right ?! Having explained to them it was a firearm they insisted I pick up the item if it doesn’t get delivered on time. Now do tell me, aren’t these people trained in shipping such items and understand laws when moving a firearm in the mail ?? I guess not. After speaking with some manager they reached out the local manager who estimated it would be delivered sometime next week, after carefully explaining that they are rules in place for such and for a shipping company FedEx should do better. Long story short, the firearm will be delivered to my FFl sometime next m, hopeful if it doesn’t end up as a lost package . Thank god I bought the insurance from the dealer for stuff like this and also the way when shipping such a package, more attention and sense of urgency should be focus on such items to get them out so they don’t end up misplaced , stolen or any of the above.
My rifle had shipped and the company had sent it via FedEx ground. To start, the driver who picked up the order made a human error and entered a delivered status instead of the traditional codes they would use. This was quickly resolved and I was able to see the movement of the package. Now the package arrived at the local facility here, and then it was delayed, now, from experience, I know when they have a heavy delivery schedule that could happen. It was to be delivered Called this morning as there was no update in movement and it changed to pending, but with no actual time frame of delivery. Speaking with the online help, and a manager, they advised me that I could pick up the item!! Joke right ?! Having explained to them it was a firearm they insisted I pick up the item if it doesn’t get delivered on time. Now do tell me, aren’t these people trained in shipping such items and understand laws when moving a firearm in the mail ?? I guess not. After speaking with some manager they reached out the local manager who estimated it would be delivered sometime next week, after carefully explaining that they are rules in place for such and for a shipping company FedEx should do better. Long story short, the firearm will be delivered to my FFl sometime next m, hopeful if it doesn’t end up as a lost package . Thank god I bought the insurance from the dealer for stuff like this and also the way when shipping such a package, more attention and sense of urgency should be focus on such items to get them out so they don’t end up misplaced , stolen or any of the above.
