See Vendor Response on Post #7:
This all went down pre virus y'all, when shipping was smooth.
I provide my correct shipping address. Joe Bobs screwed it up. Now they have cancelled my account for their mistake. Here is how it happened.
I placed an order with my correct address. They screwed it up by adding a unit number to my address when there is no unit #. I don't live in an apartment, the address is the address.
The address I provided was accurate, fed ex confirmed it was the shipper (Joe bobs) who had to correct the error, since there is no unit # for me to provide.
When redirected by fed ex back to Joe Bobs, I was met by a very rude, arrogant, condescending representative over Joe Bobs chat feature on their site.
After repeated attempts asking for a manager I was repeatedly told I was speaking to the manager in charge who also claimed to be the Vice president of the company.
I eventually got the shipment, but when I tried to log in on their site today, I found that my account had been cancelled.
This is what was sent to me by the rep on the website chat feature today:
"It appears there was an issue in the past with an order involving FedEx and needing an address changed so we've decided as a company that it is in our best interest to not continue a business relationship with you and your account has been cancelled. You would not be able to place any further orders with us."
I spent a ton of money on Joe Bobs site, get the run around on shipment, then they cancel my account for their mistake?
This was a very different customer service experience from when I had dealt with Joe Bob's in the past.
I had actually considered spending more money on the website even after the shipping and customer service issues.
Now, I wont spend another dollar at Joe Bobs and hope others know not to also.
I was going to let the shipping and customer service issues slide, but now that Joe Bobs has chosen to cancel my account for their error, I want to make sure everyone knows their deal.
Bad business buyer beware. They are admittedly understaffed (this was before the virus), with nasty rude employees from top to bottom these days.
I used to be a big fan, no more
This all went down pre virus y'all, when shipping was smooth.
I provide my correct shipping address. Joe Bobs screwed it up. Now they have cancelled my account for their mistake. Here is how it happened.
I placed an order with my correct address. They screwed it up by adding a unit number to my address when there is no unit #. I don't live in an apartment, the address is the address.
The address I provided was accurate, fed ex confirmed it was the shipper (Joe bobs) who had to correct the error, since there is no unit # for me to provide.
When redirected by fed ex back to Joe Bobs, I was met by a very rude, arrogant, condescending representative over Joe Bobs chat feature on their site.
After repeated attempts asking for a manager I was repeatedly told I was speaking to the manager in charge who also claimed to be the Vice president of the company.
I eventually got the shipment, but when I tried to log in on their site today, I found that my account had been cancelled.
This is what was sent to me by the rep on the website chat feature today:
"It appears there was an issue in the past with an order involving FedEx and needing an address changed so we've decided as a company that it is in our best interest to not continue a business relationship with you and your account has been cancelled. You would not be able to place any further orders with us."
I spent a ton of money on Joe Bobs site, get the run around on shipment, then they cancel my account for their mistake?
This was a very different customer service experience from when I had dealt with Joe Bob's in the past.
I had actually considered spending more money on the website even after the shipping and customer service issues.
Now, I wont spend another dollar at Joe Bobs and hope others know not to also.
I was going to let the shipping and customer service issues slide, but now that Joe Bobs has chosen to cancel my account for their error, I want to make sure everyone knows their deal.
Bad business buyer beware. They are admittedly understaffed (this was before the virus), with nasty rude employees from top to bottom these days.
I used to be a big fan, no more
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