My Springfield Armory Experience.

[blindnoodle]

Recently I purchased a Springfield Armory M1A Loaded. Rear sight wouldn't properly adjust, and the 2 stage trigger was malfunctioning. Gun was brand new.

Called SA, and they asked for the gun back. Emailed me a shipping label.

July 3 gun is dropped off at FedEx.
July 10 I get a call from SA. I left a note in the box asking for a call when the rifle ships back. This was that call.
July 16 Rifle is back in my hands and working 100%

Their customer service rocks. They made sure I didn't pay a dime, and honored all of my requests. Very good service!

 

[Inigoes]

+1 Had the same experience with a bad op-rod. I was just jittery entrusting one of my babies to Fedex.

 

[rayg5102]

I read on another site about a guy who purchased the XDM and had an issue. They had him send it back in a regular box. He got it back a week later, fixed and inside a new case with all the trimmings....extra mags, the holster,loader, etc. the works.

Sounds like great customer service to me. I bought the 9mm XDM and so far great gun. Hope I don't have to use the customer service, but if I do, sounds like I shouldn't expect and issues.

 

[Jimbob2.0]

Springfield has been very good to me (and worth the $100 difference between mine and the RIA which isnt a bad gun).

Years ago I had a problem with my M6 survival rifle, lighting off the .410 would pop the breach. My gunsmith looked at it and it was milled wrong.

Sent it back to Springfield, they sent me back a new gun no questions asked only problem is I had to go through NICS again.

Interesting thing was the gun was out of production for three years when they replaced it so they must have had a "stockpile" of extras to keep their lifetime warranty.

 

[alucard0822]

Good to know, I picked up an M1A loaded and an XD(M) within the last year and love them both, no issues what so ever, but if there is, I like to know they will take care of me.

 

[Diesel Kinevel]

its great to hear about good CS because all too often all we hear about is terrible CS

-Zach

 

[Koszmar]

That must have been the one you had up there at Hap when I met you and Russ there?

 

[trapture]

Sounds like actual "Customer Service" from them is better then the person walking off the street trying to see their shop. They seem to not be the friendliest at the gun shows.

 

[blindnoodle]

That must have been the one you had up there at Hap when I met you and Russ there?

Think so. Don't think I'm bringing it this weekend though.