im there. they have said lines full hung up 3 times. Admittedly.. I did not give them a call back. Call me anytime. Kinda busy. If the line is open they should answer. *cough* the other gun company answered. *cough*
I had a couple issues over the years. Usually a phone call to their place in Miami got the job done. I owned their M85, M94, M66, PT111, 24/7 and Tracker. Most times I called down to buy spares jic. The only gun I had to send back was the M94 as it just would not shoot well at all. They replaced the barrel and fixed the problem.