I am sorry to hear you did not have a good experience. We do try to help each and every customer in a timely fashion and provide the level of service you deserve.
If you ever run into this again please don't hesitate to ask for the Team Leader or Manager.
We will do everything we can to help you.
I've purchased 3 guns at Gun Shack in Mt Airy -- never had a problem there and will go back.
I love going to Bass Pro to listen to the experts who love to listen to themselves talk. I love listening to that.
My issue is with the counter "experts" speaking about the 7-day wait period. They quote it as a matter of law that the waiting period is 7 to 10 business days. Even the LEO saleman misquoted the law. The fact is COMAR states it is a 7-day wait period. There is no reference to business days. The only logical reason I can see for it taking longer than other gun shops is that someone isn't faxing the applications in a timely manner or they are using snail mail to send them to the MSP.
I purchased an LC9-LM last Friday. It was posted on my account the same day. Late yesterday afternoon, I made the mistake to call the store to ask someone to check to see if my application had come back yet. I was told "If we haven't called you, it's not back. Don't call us, we'll call you. It takes 7 to 10 business days." Please excuse me; but, was that supposed to make me feel like I should ever do business with BassPro again?
I did send an email to Aaron letting him know how I was regretting purchasing a firearm from BassPro. No response so far.
I've purchased 3 guns at Gun Shack in Mt Airy -- never had a problem there and will go back.
Never had to deal with wait times (except for NICS delays) when I worked for DSG, but I do have to say, we had people with special orders who would be given an estimated time for the order to be filled, and would call us back every day, starting the next day, to check on the order. So we would have a canned response for that, and NICS delays. That does seem a little bit rude, but ours was along the same lines:
"Sorry, we haven't heard anything yet, but once we do, we will call you. Was there anything else Sir/Ma'am(or dude, if it was the brain donor from my previous post, who got to the phone before me)?"
If we started to recognize a caller because it was their 5th call in 3 days, hoping for a different answer, we would ask that they not call back until a period of time had passed (a week for a NICS, since policy was not to release it without a proceed anyway, and a week or two for special orders) without hearing from us.
Yes and don't forget the "whose-dick-is-bigger" routine when they finally get around to helping you.
I must've missed this sales training. I typically just try to see what the store has to offer to best solve the customer's problem. Solving a customer's problem has only rarely included swinging my tallywhacker. I'm working tonight 2-10 if you want to give it another try.
When will you be getting in the Smith and Wesson M&P Shield ?
My BP gift cards are burning a hole in my wallet and my points are about to expire.
Ed,
We have been told to expect the shield sometime this month. I'll keep an eye out and let you know when they arrive.
Are you looking for the 9 or the .40
THANKS P-G !!!
9mm
Are you on staff at BP along with Smokey ?