mikemike328
Active Member
anyone wanting on a refund please keep everyone updated
Seems reasonable.i also heard they are inspecting each unit to make sure they are not fakes
i also heard they are inspecting each unit to make sure they are not fakes
well no time frame but at least they replied to you. i would say they have there hands full with all of this. hope they dont run out of money
This is from Larry Vickers facebook:
'Hey Larry I know you've been fielding a bunch of questions about what's going on with EoTech and the return process. I know I have and I just got off the phone with the customer service manager. If you'd like feel free to share my experience with whoever you see fit.
Alright Mike from EoTech (The customer service manager that everybody has been getting their RMA emails from) just called me. Super nice guy and extremely helpful. He ensured me that they are working around the clock to get everything processed. He said that it would be a full refund via some form of check. (Whether it's a personal check from EoTech, a cashier's check, or some other type of check he didn't know.) He said that the thermal shift that people are experiencing with the optics is only in extreme cases of temperature change. He said, obviously like any optic when the temperature changes you may experience a POI change. He said the extreme cases with large POI shifts were when they went from 100°+ to - temperatures. Now obviously if you've done any kind of long range shooting you know that temperature makes quite a bit of difference. A temperature swing of that magnitude is going to be a big difference... Possibly even 6 moa like some of the claims. He reassured me that the gift certificates and other rumors of some type of credit are in fact just rumors. He did not give me a time frame but did say that his inbox has near 20,000 emails. So I'm guessing it's going to be a while before those refunds start getting issued. (Probably a couple months) I hope this helps clear up any and all confusion about what is going on at EoTech. If you have any further questions please ask and I'll do my best to answer per my conversation with Mike.'
Seems like we'll just have to be patient while we await our checks.
large POI shifts were when they went from 100°+ to - temperatures.
Curious, before the problem, which they knew about, they had no return process? Then again 20K emails for one person is what might keep the company afloat so as not to dump all their money at once. Do they still have active contracts or size able consumer sales?
Anyone filing for price + tax or just the retail price?
i had one i picked up used i might return.less of a loss if something happens. glad to hear about their fast response time
Have read through this thread and a little confused. I gather by reading it that EOTech had issue with their sites and told no one and are now processing refunds if you want one.
I see terms like POI and Drift as issues but, I have not seen this with mine. I have a 512 with an A65 reticle. Although I did send mine in a couple of years back for an "upgrade" because of battery drain.
Should I really be concerned or just keep it as long as I am not having issues?
Thoughts?
Thanks,
Dave
i had one i picked up used i might return.less of a loss if something happens. glad to hear about their fast response time
Anyone filing for price + tax or just the retail price?