EoTech Warranty Work

[wvuguy]

What's everyone's opinion of their warranty work. I bought an EOTech 512 about month ago and I finally put it onto my rifle and I noticed that on the first lens that inside there was a spec of dust or plastic coming from the top and hanging down. Then I noticed that on the front glass something shiny in the sunlight and noticed that a piece of glass had a very tiny chip in it. And also whenever I Google, particles or dust in an Eotech, most of the searches come up from forums in the past 6 months. Is anyone else having problems with quality control from Eotech?

 

[Boom Boom]

First I've heard of it. Call them up. They'll take care of it. My guess is that it's a bubble in the glass that was partially polished over and not a chip.

 

[BradMacc82]

First I've heard of it. Call them up. They'll take care of it. My guess is that it's a bubble in the glass that was partially polished over and not a chip.

^This.

Guy I shoot with has sent 2 EO-Tech's in for servicing, one was the old N-cell 511 (they upgraded him to an XPS, for a very reasonable amount), the other one was a 512 with a lens issue.

Both were handled promptly, and at a minimum cost to him.

No longer have an EO-Tech, but would have no issue sending it in for any work, if needed.

 

[B1web]

I had a 512 refurb'ed. It was cheap fast and efficient. Very impressed by the high quality customer service!!!

 

[wvuguy]

Well I called and they told me to pay the shipping to them. I mean that is 15 dollars out of my pocket for a defect they didn't find but that is how warranties work I guess.

 

[Boom Boom]

Did you buy it second hand?

 

[Half-cocked]

I sent my EoTech in for repair AFTER the warrantee was up, due to a common problem with that model - they fixed it free of charge, and returned it within a week! EoTech is tops in my book.

 

[wvuguy]

Did you buy it second hand?

No I bought it from Primary Arms. I checked they only accept returns back within 10 days.

 

[Boom Boom]

Odd that EOTech is making you pay for return shipping for repair/replace on a brand-new sight. They should have just issued a UPS or FedEx return tag. Only costs them maybe $10.

 

[wvuguy]

Odd that EOTech is making you pay for return shipping for repair/replace on a brand-new sight. They should have just issued a UPS or FedEx return tag. Only costs them maybe $10.

I agree they acted like there was no way they could print a label.

 

[Boom Boom]

No need for them to print anything. All electronic. They create a return e-label with their UPS or FedEx account, send you an email with a link to it, you print it out, and tape it to whatever box you use. Maybe you got a newb in their CS dept.

 

[jrumann59]

Odd that EOTech is making you pay for return shipping for repair/replace on a brand-new sight. They should have just issued a UPS or FedEx return tag. Only costs them maybe $10.

Really not that uncommon. Most places require customer to pay one leg of shipping.

 

[PAMax]

Primary Arms takes care of its customers

30 days is too close to purchase point for you not to get your new optic taken care of for free. I will credit you back the cost of the shipping and let me know if everything doesn't go smoothly with EoTech. They have a great record of taking excellent care of our customers, but I have a few choice phone numbers just in case.

Max Cowsert
COO, Primary Arms, LLC
info@primaryarms.com is the best place to email me.