jmike1487
Ultimate Member
I'd like to start by saying I had a good experience while I was in the shop but dealing with staff over the phone I've had nothing but issues.
I came into freestate on June 2nd and spoke with Zach about getting a few items cerakoted and having my upper built. When speaking to him in the store that day he told me that it would be around two weeks from start to finish. I called Aero while I was in the store to get the exact color match since it wasn't one that was in the store. After two weeks I emailed Zach twice and failed to respond both times. I then called and had messages left but those went un returned as well. I finally spoke to him on the phone a week after that and was told he would have my upper finished that weekend. He gave me the excuse that he was busy selling guns and that took time away from his other work. After that wonderful excuse that I was being pushed aside for sales I waited eagerly to get a phone call from him that my upper was completed. I was again disappointed with failure. I called again to get in touch with him again but just missed him. The person who I spoke to on the phone said they would leave a message to call me. Again no call. So the one month mark so I figured I would call again. When I called everyone was in a meeting so I said I would call back. I called around 245 and got him on the phone finally. I asked if it was finished and he said it was not due to him not having the correct cerakote color and it just had arrived at the shop the day before. I asked why did he tell me a two week turn around knowing that he didn't have that color in the shop. I did ask if he could take some money off of the build ($139) to smooth this over due to negligence of poor communication, and lack of progress. I was told all he could do was toss in a box of ammo which I declined. I told him that I would like him to complete the cerakote job but do not build the upper. He said that would be ok.
When I went and picked up my parts Zach was very apologetic about what happened and still offered me the box of ammo once again but I again declined it. I would have been ok with him taking some money off on what I owed for the cerakote job for the run around that he gave me for a month would have sufficed and made me be ok with the situation.
My question is why is the Cerakoting manager not focused on his job of completing builds but rather up front selling guns?
Isn't that the cerakote managers job to know what inventory is on hand and what needs to be ordered?
I sent this as a email to the store manager( Randy) and he called me within a day of sending this email to him. He said that Zach was Counseled and apologized to me for the bad experience that j had. He offered to send me a Gift certificate to smooth things over about the whole ordeal. I told Randy that would be fine and gave him my address. After making this post I still have yet to receive my gift certificate in the mail and it's been 2 weeks.
I did send Randy another email on Monday at 6pm to follow up and see if he sent out the gift certificate and failed to get a response
I came into freestate on June 2nd and spoke with Zach about getting a few items cerakoted and having my upper built. When speaking to him in the store that day he told me that it would be around two weeks from start to finish. I called Aero while I was in the store to get the exact color match since it wasn't one that was in the store. After two weeks I emailed Zach twice and failed to respond both times. I then called and had messages left but those went un returned as well. I finally spoke to him on the phone a week after that and was told he would have my upper finished that weekend. He gave me the excuse that he was busy selling guns and that took time away from his other work. After that wonderful excuse that I was being pushed aside for sales I waited eagerly to get a phone call from him that my upper was completed. I was again disappointed with failure. I called again to get in touch with him again but just missed him. The person who I spoke to on the phone said they would leave a message to call me. Again no call. So the one month mark so I figured I would call again. When I called everyone was in a meeting so I said I would call back. I called around 245 and got him on the phone finally. I asked if it was finished and he said it was not due to him not having the correct cerakote color and it just had arrived at the shop the day before. I asked why did he tell me a two week turn around knowing that he didn't have that color in the shop. I did ask if he could take some money off of the build ($139) to smooth this over due to negligence of poor communication, and lack of progress. I was told all he could do was toss in a box of ammo which I declined. I told him that I would like him to complete the cerakote job but do not build the upper. He said that would be ok.
When I went and picked up my parts Zach was very apologetic about what happened and still offered me the box of ammo once again but I again declined it. I would have been ok with him taking some money off on what I owed for the cerakote job for the run around that he gave me for a month would have sufficed and made me be ok with the situation.
My question is why is the Cerakoting manager not focused on his job of completing builds but rather up front selling guns?
Isn't that the cerakote managers job to know what inventory is on hand and what needs to be ordered?
I sent this as a email to the store manager( Randy) and he called me within a day of sending this email to him. He said that Zach was Counseled and apologized to me for the bad experience that j had. He offered to send me a Gift certificate to smooth things over about the whole ordeal. I told Randy that would be fine and gave him my address. After making this post I still have yet to receive my gift certificate in the mail and it's been 2 weeks.
I did send Randy another email on Monday at 6pm to follow up and see if he sent out the gift certificate and failed to get a response