Enfield303
Active Member
I recently read in one of the gun magazines that the new Taurus CEO was trying to turn the company around by focusing on quality control and warranty work. He said in the article that his goal was to have a four day turn around time for guns sent in for repair. I have a stainless nine shot model 94 that I purchased used several years ago at a local gun shop that never worked properly. Out of a full cylinder maybe three or four rounds would fire, two would have light strikes and the rest weren't touched by the firing pin. I sent it off to Taurus on August 24 just to see if they could fix it. They received it on August 25 and it showed up in their on-line system the same day. On August 30, four business days, I received an email that it was repaired and in the hands of FedEx. Return shipping was delayed a couple for days by Hurricane Ida (Taurus is now in Bainbridge, Georgia) but it is back in my hands this morning. The pistol works perfectly, fires on all cylinders, and Taurus didn't charge me anything for the work. My only expense was shipping the pistol to them. I have heard that Taurus doesn't have the best reputation for quality but their new CEO might be on to something.